What does a customer service representative do at Youpret?
The main focus of the customer service role is assisting customers via email and phone. Our customer service representatives help clients with various issues and coordinate interpreter bookings.
The position involves both verbal and written communication with customers, so fluency in Finnish is required. Other language skills (e.g., English, Swedish, Russian, German) are considered an advantage.
Being articulate, having a proactive attitude, and strong teamwork skills are assets for this role. Additionally, accuracy, attention to detail, and an organized approach to work are essential for success. Familiarity with IT systems and the ability to quickly learn new ones are also beneficial in customer service.
Our customer service team works in our main office located in the center of Joensuu. We offer comprehensive onboarding for the role, and at the office, you'll be supported by Youpret's collaborative and diverse team.
- A position in a fast-growing, responsible company in the fascinating language industry
- Comfortable office facilities with a large rooftop terrace in the heart of Joensuu
- A multicultural and collaborative work community
- Epassi culture and sports benefit (200€/year)
- Leisure insurance
- Leisure activities, including various sports and cultural experiences
- A paid internship, either part-time or full-time. Combining the internship with summer work is also possible.
How to apply?
We currently do not have any open internship or job opportunities in our customer service team. However, you can submit
an open application through email
, and we will reach out to you when a suitable position matching your skills and interests becomes available.
About Youpret
Youpret provides services for companies and organizations whose employees require the help of professional interpreters in their work. Our intelligent interpreter mediation service combines all forms of interpreting into one comprehensive service package, with an automated system handling interpreter selection, reporting, and billing. We provide interpretation in over 100 languages and complete over 1,000 interpretation assignments daily.
Our team consists of about 40 experts from various fields, such as interpreting, financial management, customer service, marketing, software development, and language technology. We are a diverse work community where everyone feels safe to work and develop their skills. We are the most responsible operator in the language industry, committed to continuously promoting diversity, equality, and inclusion within the Youpret community.
Read more at our website: www.youpret.com