Anna Huhtikangas, a specialist working at the Uusimaa Te services in Espoo, has been involved in employment services for over 20 years. During that time, she has learned that the contribution of a skilled interpreter is crucial when there is no common language with the customer.
Uusimaa TE Services assist both individual and corporate customers with employment-related matters at eight different locations across Uusimaa.
Anna Huhtikangas, a specialist working at the Espoo Sello office, mentions that she frequently uses Youpret’s interpretation services with non-Finnish-speaking customers, often daily and at least weekly. With customers, they conduct initial assessments and employment plans, update skills profiles, and explore employment and educational opportunities.
What added value have Youpret’s interpreters brought to the work of the TE office specialists and the service of non-Finnish-speaking customers?
— I can’t do my job without interpreters because the client must fully understand the matters being discussed. It is crucial that I have a skilled interpreter who communicates the discussed topics to the customers clearly and understandably, Anna explains.
— Youpret’s interpreters have always been very professional, quick, and precise, and they are always well-informed about the subject of the interpretation. I can’t think of a single time when something felt uncertain or unusual. The cooperation has always worked well, she continues.
Youpret’s language selection currently covers over 110 languages from Finnish and Swedish. The right interpreter for the required language has been found with a quick response time. Anna usually uses the Youpret app to book an interpreter, which she praises for being smooth and easy-to-use.
— I have been booking interpretation services through Youpret since the summer of 2022. The app has always worked excellently, Anna praises.
Most often, Anna books a remote interpreter through the app by appointment, and a few times, she has also used the instant interpretation services, which provides an interpreter on the line within a minute if needed. A couple of times, for urgent matters, she has called Youpret’s customer service and received excellent service there as well.
— I can wholeheartedly recommend Youpret’s interpreters to others, Anna concludes.