There are many types of interpretation services available, and it can be challenging for customers to distinguish between different service providers. In this blog, we’ve chosen five simple reasons why choosing a Youpret interpreter is a smart decision.
1. Excellent interpreter availability
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This number does not count interpreters with security clearance
Youpret offers excellent interpreter availability. For example, in the Finnish-Russian language pair, we have managed to provide an interpreter for every order over the last six months. For all languages, including rarer ones, the average availability of interpreters is also high, above 98%.
Why does availability matter? When a customer receives an interpreter quickly or when a replacement interpreter is found promptly (for example, due to illness), it saves the customer's time. There’s no need to spend energy wondering whether the meeting will be possible if the interpreter isn't available.
Overall, Youpret’s network of interpreters includes over 1,300 professionals interpreting in over 120 different languages from Finnish. We also have interpreters for Swedish and English into other languages, as well as for rarer languages like Urdu, Lingala, or Kinyarwanda. We are constantly expanding our interpreter network to meet the demand for the most requested languages.
2. High customer satisfaction
Youpret has proven to have satisfied customers. In our most recent customer survey, conducted in January–February 2025, our Net Promoter Score (NPS) was an impressive 77! This is a significant increase from last year’s score of 70. After every interpretation session, we ask our customers for a star rating and an open comment about the completed session. The average star rating for all interpretations in the last six months is an excellent 4.71 / 5 stars.
Customers particularly praise Youpret interpreters for their availability and professionalism, the easy-to-use Youpret app, and the quality and friendliness of our customer service. Our customer service is available 24/7, so help is available even in the middle of the night if needed.
How have reception centers and employment services benefited from Youpret? Check out customer experiences with our interpretation services in employment services in Salo and in Espoo, Kotokunta Oy in Kuopio, and in Central Finland.
3. Responsible interpretation services
From the beginning, we have wanted to do things fairly. We believe that our business should be opened up to an external, independent evaluator, because otherwise, responsibility might just be a hollow claim from the company itself.
We had an external assessor evaluate our entire business, including all of our impact areas: customers, employees, partners, society, and the environment. After over a year-long evaluation process, we received the prestigious international B Corp certification, becoming the first language services company in the Nordics to achieve this. To receive the B Corp certification, a company must score at least 80 points in the evaluation process, and our score was 88.1. On average, companies that go through the same evaluation process have a median score of 50.
In our latest customer survey, we asked our customers how important they think it is for the service provider of interpretation services to operate responsibly.
Of the over 800 customers who responded, 92% considered it very important or important that the interpretation service provider follows responsible practices.
We are very pleased with this, and we work towards ensuring that responsibility becomes one of the selection criteria for public tendering of language services. Price cannot be the only factor that weighs heavily when we want language services companies to operate sustainably.
You can read more about the B Corp certification here: https://www.youpret.com/en/b-corp/
4. Advanced Youpret technology
Youpret’s interpreter mediation technology has been developed by our skilled technology team. The starting point for development has been to create a secure solution. We have automated everything that is reasonable to automate: the order process, interpreter selection, and billing. Why does this matter to our customers? Customers can use the easy-to-use Youpret app and get the right interpreter as quickly as possible, while the administrative tasks are handled smoothly.
Since development is in our hands, we can quickly respond to the needs of customers and interpreters. We continuously make numerous updates to the app, including improvements to order confirmations, the speed of instant interpreter availability, new language versions, a favorite interpreter feature, the choice of the interpreter's gender, and the ability to book an interpreter on behalf of someone else. You can now also order secure translations via the Youpret app.
In our latest customer survey, 89% of customers who have experience with the Youpret app were satisfied with its usability, and 86% were satisfied with its functionality and features.
In 2024, Youpret was listed among Deloitte’s Fast 50, as one of the fastest-growing technology companies in Finland. If you have any questions or requests regarding the Youpret app, you can share them with us through our customer service.
5. Fantastic Youpret interpreters
We are grateful to our most important partners, the Youpret interpreters! They help over 1,000 customers every day to access basic services in their native languages. Our interpreters have been praised by customers for their expertise, friendliness, and situational awareness.
The work of an interpreter is challenging, and the interpretations vary from doctor’s visits to employment services and discussions about daycare curricula to interpreting for a crisis-affected asylum seeker in a reception center. That’s why we support our interpreters by offering training days on current topics, networking opportunities, group discussions, and the Youpret Academy learning app. Our language services team and customer service are just a phone call away for interpreter support.
In the annual interpreter survey, the interpreters’ Net Promoter Score (NPS) was 68, which is an excellent score. Interpreters particularly appreciated Youpret’s friendly attitude, the functional Youpret app, and the good customer service. You can read more about the latest interpreter satisfaction survey results in this blog.
Thank you for choosing Youpret, a sustainable interpretation service provider! <3
Kirjoittaja:
Nea Kolmonen
Marketing and communications manager
nea.kolmonen@youpret.com
LinkedIn
Nea works at Youpret as the marketing and communications manager. In her role she particularly enjoys collaborating with colleagues, interpreters, customers, partners, and influencers, as well as developing the company’s sustainability and creating useful content. Nea is a mother of three daughters, an avid sports fan and skiing on spring snow.